The app froze/crashed. What should I do?
When the app freezes or unexpectedly closes, it may indicate an inconsistency between the app and your device, potentially stemming from factors like RAM, disk memory, or the operating system.
To address this issue, we suggest you consider the following steps:
- Close and then reopen the app.
- Verify if any other applications are running in the background.
- Ensure your device has enough available storage space.
- Update the app and your device if possible.
- If needed, uninstall and reinstall the app.
For instructions on saving your progress, consult this article: How to synchronize with other devices?
If none of these actions prove effective, we kindly request that you reach out to us by sending a message from within the game. Please provide us with as many details as possible, like:
- When did the game freeze or crash?
- Were you engaged in any specific in-game activities?
- Is this issue recurring or sporadic?
To contact us, just tap the menu-icon in the top right corner, press "Settings", scroll down to "Help" and then press "Contact Us" in the top left corner. See how it's done below:
